Returns must be within two weeks (14 days) of receiving your parcel. Item must be in the original packaging and receipt must be present. Please mail the exchange or refund request to us: email@example.com. On receiving the item we will assess it and let you know what the decision is. We will arrange for the package to be picked up at your address. Please note, a R120 return fee will apply, we will deduct this from your order amount. We do not refund shipping fees paid at order. Also send the original receipt, along with a letter explaining the request.
We only replace items if they are incorrect, defective or damaged. If you need to exchange it for the same item or the correct item as per your original order, send us an email at firstname.lastname@example.org.
If the product is still in tact, perfect new order, we will consider replacing it.
Please note that wood is a natural product. Therefore a variation in the grain and colour will occur. We will not accept returns for natural variations.
We will protect your information we get from you filling in the form on our website. Please note that we do not keep any payment information. We also do not sell your information to 3rd parties. We only use your information to fill your order.